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samedi 23 août 2014

All About Small Business Voip Phone Systems

By Colette Foreman


A small business requires a working phone system to thrive. However, determining the best telephone to use for a business is not easy. In addition, technology has grown so complex that makes this decision even much more difficult. Small business VoIP phone systems provide small start ups with a fast, flexible and functional way to communicate.

VoIP is voice over internet protocol and is basically a way to send voice across the Internet. Voice is analogue type of data and requires conversion to digital to send across the network in a protocol called IP for Internet Protocol. For start-ups with small data needs, voice and data may be sent on a single network. IP address is used to send the data across the network or Internet.

The VoIP service is in two categories in the city Vancouver, BC. The hosted service is hosted by a service provider whereas the one that you host in your premises is called the non hosted service. VoIP telephony provides for other important features such as video or web conferencing, dial-by-name service and call waiting. A business that is growing or a department that needs downsizing would use of VoIP makes it easier to add or change the telephone connections.

It is uncomfortable for clients to wait for long while going through long menus before speaking to you. These systems ensure that this does not happen. In addition, if you need to set up a contact center small in size for your sales people or customer care desk, voice over internet would be the best option. This is mainly because you do not have to have it located in the office, calls can be made from anywhere to be received anywhere.

The requirements for these systems include a desktop SIP telephone and also internet phones. The workers who own an iPhone or any Android based Smartphone do not necessarily have to own these phones. They can download an application which converts their phones to virtual work phones also known as soft phones. This type of telephones enable receiving and making of calls from their personal handsets while behaving like work phones.

There are different terms offered by the service providers when it comes to pricing and support. It is important to determine what to expect in terms of users, call groups, number of telephone numbers and devices connected before purchasing. In addition, consider the size of your bandwidth and the type of calls that are usually made. Long distance calls are made so much cheaper compared to the short distance calls.

To reap the most out of this service, have the network you are on be able to support the voice information. If your business has heavy web traffic you may want to set apart a separate network for VoIP. Have a plan when the power or network is interrupted.

In selecting the best service provider in the city Vancouver, BC, be keen to use the customer reviews and support offered. Besides, check for any additional functions as well as the price. Pricing may be on a monthly flat rate or a plan that charges per minute. Whichever you choose it should be economical. Finally, in case a problem comes up with the connection put consider whether to hire personnel who can attend o it or have someone from the company over.




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