A common mistake that many people new to dental office management make is focusing on the wrong things. Spend too much time pursuing the wrong goals and objectives and you wind up going backwards, then working late trying to make up lost ground. There are a couple of quick tips you can use to help get yourself on firmer footing though.
Another possibility is to identify potential patients (read: customers) "pain points" and take steps to address their needs as regards to the new dental patient on-boarding process. For example, nobody likes their very first visit to a new dentist's office. Why? Because new patients have to fill out buckets of paperwork, answer lots of questions, wait for said paperwork to be processed, and so on. It's the dreaded "forms in triplicate" syndrome, even if none of your forms are actually in triplicate.
Principles of Leadership: this is more than just theory, although there is a healthy dose of that here. The bottom line though, is that being a leader is much more than simply barking orders at subordinates and expecting that things will get done as a consequence. The leadership role is as much servant and guide as it is leader, an important aspect that too many who lack formal training miss.
Know When (and How) to Delegate
The benefits are manifold, but among them are the fact that you'll more consistently get favorable reviews on social media, which you can use to further your own marketing efforts, and the fact that you'll begin to see an increasing number of referrals - and why not? Once your new patients see how painless it is to become a new patient of yours, of course they'll be inclined to recommend you to friends and family.
Empowerment: Finally, by definition, a leader has to lead. That means empowering those under him to make decisions, guided and directed by the will of the leader, as described by the core values of your practice. The most common outcome for doctors who don't empower their employees is that they get backed into the corner of micromanagement. From here, they try (and inevitably fail) to do everything that keeps the office running, in addition to performing procedures. A fully empowered team of employees needs only periodic feedback and clarification from you, along with your trust in them that they'll do a good job acting on your behalf. An office of disempowered employees is a miserable place to work, and is almost certainly doomed to fail. The two-day team development course covers all of these topics, and more. These are not difficult skills to learn, though you can spend a lifetime mastering them. Do an honest assessment of yourself as a leader? If you find that you are lacking in this area, then the Team Building course can dramatically improve the overall performance of your practice. For complete details, see our page here: http://schustercenter.com/courses/people-system/
Another possibility is to identify potential patients (read: customers) "pain points" and take steps to address their needs as regards to the new dental patient on-boarding process. For example, nobody likes their very first visit to a new dentist's office. Why? Because new patients have to fill out buckets of paperwork, answer lots of questions, wait for said paperwork to be processed, and so on. It's the dreaded "forms in triplicate" syndrome, even if none of your forms are actually in triplicate.
Principles of Leadership: this is more than just theory, although there is a healthy dose of that here. The bottom line though, is that being a leader is much more than simply barking orders at subordinates and expecting that things will get done as a consequence. The leadership role is as much servant and guide as it is leader, an important aspect that too many who lack formal training miss.
Know When (and How) to Delegate
The benefits are manifold, but among them are the fact that you'll more consistently get favorable reviews on social media, which you can use to further your own marketing efforts, and the fact that you'll begin to see an increasing number of referrals - and why not? Once your new patients see how painless it is to become a new patient of yours, of course they'll be inclined to recommend you to friends and family.
Empowerment: Finally, by definition, a leader has to lead. That means empowering those under him to make decisions, guided and directed by the will of the leader, as described by the core values of your practice. The most common outcome for doctors who don't empower their employees is that they get backed into the corner of micromanagement. From here, they try (and inevitably fail) to do everything that keeps the office running, in addition to performing procedures. A fully empowered team of employees needs only periodic feedback and clarification from you, along with your trust in them that they'll do a good job acting on your behalf. An office of disempowered employees is a miserable place to work, and is almost certainly doomed to fail. The two-day team development course covers all of these topics, and more. These are not difficult skills to learn, though you can spend a lifetime mastering them. Do an honest assessment of yourself as a leader? If you find that you are lacking in this area, then the Team Building course can dramatically improve the overall performance of your practice. For complete details, see our page here: http://schustercenter.com/courses/people-system/
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Before you get into the dental business learn about dental office management from the Schuster Center.
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